| Product type | Embedded website AI chatbot, one of 10 widgets | Full support platform: inbox, helpdesk, ticketing, Fin AI |
| Pricing model | Two plans: $59/yr one site, or $99 once unlimited | Per human agent seat, monthly subscription |
| Entry price | $59/yr, 1 site (or $99 once, unlimited) | $39/seat/mo ($29/seat annual), Essential |
| AI cost | You pay your own AI provider at cost, no Amabrik markup | Fin AI agent $0.99 per resolution, billed on top of seats |
| Cost as volume grows | Stays flat, no pageview, chat, or contact caps | Rises with seats and with every Fin resolution |
| AI model | Your own key: OpenAI, Anthropic, Google, or Perplexity | Fin, Intercom's own AI agent |
| Where leads go | Straight to your CRM/email/webhook, never stored by us | Stored in Intercom's inbox and customer data |
| Human agent inbox | No. It's a website chatbot, not a helpdesk | Yes: shared inbox, ticketing, SLAs, assignment |
| Proactive messaging, tours | No | Yes: campaigns, banners, tooltips, product tours |
| Powered-by badge | None on any plan | Intercom Messenger branding by default |
| Other widgets included | 9 more widgets + 2 scanners on every plan | Single platform, add-ons billed separately |
| Free to try | 7-day trial, no card, 14-day money-back | Free trial, then per-seat billing |